CONFIDENTIALITY OF DATA, NON-DISCLOSURE & PRIVACY OF PERSONAL DATA
I.T.FirstAid Inc., considers the privacy and online security of our Users to be of utmost importance.
Data Recovery Services
Cloud Storage Services
Technical Support Services.
What Information We Collect
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you but is not limited to your email address, name, phone number, postal address, credit card information and other information (“Personal Information”). We collect this information for the purpose of providing the Services, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.
We may collect Personal Information from you such as email address, phone number or mailing address when you choose to request information about our Services, register for I.T.FirstAid’s newsletter or a program that we may offer from time to time, request to receive customer service or technical support or otherwise communicate with us.
The Services include the I.T.FirstAid products you use, where we collect and store content that you post, send, receive and share. This content includes any information about you that you may choose to include. Examples of content we collect and store include maps and layers that you create and setup, tables you create and populate in our database with your data, etc. Content also includes the files and links you upload to the Services. If you use a version of the Services, we do not host, store, transmit, receive or collect information about you (including your content), except in limited cases, where permitted by your administrator.
We use your personal information to update you on the progress of your job or process your order. We may also use this information for auditing, research and analysis to operate and improve our technologies and services. We will NOT pass your details on to any third parties.
We collect certain payment and billing information when you register for certain paid Services. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.
What we collect automatically when you use the Services
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.
Your Use of the Services
We keep track of certain information about you when you visit and interact with any of our Services. This information includes the features you use, the links you click on, the type, size and filenames of attachments you upload to the Services, and how you interact with others on the Services. We also collect information about organizations and people you work with and how you work with them, such as who you collaborate with.
We may use services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information. When you access the Services by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, your location information and other statistics.
Please see the section regarding Location Information below regarding the use of your location information and your options.
We may use and store information about your location depending on the permissions you have set on your device. We use this information to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service through your mobile device settings.
We use unique identifiers such as cookies, e-mail or your pseudonymized customer ID to track individual usage behavior on our website, such as the length of time spent on a particular page and the pages viewed during a particular log-in period. Unique identifiers collect information about a user’s use of our Service on an individual basis.
Mobile Device Identifiers
Mobile device identifiers are identifiers stored on your mobile device that track certain data and activities occurring on or through your device. Mobile device identifiers enable of Personal Information (such as media access controls) as well as non-personally identifiable information (such as usage and traffic data).
Like many websites and mobile application operators, we collect certain information through the use of “cookies,” which are small text files that are saved by your browser when you access our Service. Cookies can either be “session cookies” or “persistent cookies”. Session cookies are temporary cookies that are stored on your device while you are visiting our Website or using our Service, whereas “persistent cookies” are stored on your device for a period of time after you leave our Website or Service. We use persistent cookies to store your preferences so that they are available for the next visit and to keep a more accurate account of how often you visit our Service, and how your use of the Service varies over time. We also use persistent cookies to measure the effectiveness of advertising efforts. Through these cookies, we may collect information about your online activity after you leave our Service. For more information on cookies, including how to control your cookie settings and preferences, visit http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm, https://ico.org.uk/for-the-public/online/cookies/ or http://www.allaboutcookies.org/.
Web Beacons help us better manage content on our Service by informing us what content is effective. Web Beacons are embedded in, or otherwise associated with, certain emails or other communications that you receive from us or our partners. Web Beacons help us track your responses and interests and deliver relevant content and services to you. For example, they may let us know when you take actions based on the emails that we send. Web Beacons also allow us to enhance our Behavioral Advertising (defined below), which is further discussed below in the section titled “Online Behavioral Advertising” below.
Social Media Widgets
Third Party Sources
We may use third-party services, such as open search tools and social networks, to obtain information about you (such as your name or company) and to enrich your personal information by obtaining publicly available information about you, such as your job title, employment history or contact information.
Online Behavioral Advertising
Some of our advertising (“Behavioral Advertising”) involves using Tracking Tools to collect information about a user’s online activities over time and across non-affiliated websites and applications and providing ads to the user based the user’s interests (as inferred from the user’s online activity) or use of our Service. Behavioral Advertising may appear on our Service or on other websites or services. We work with third parties to provide Behavioral Advertising, such as advertising networks, data exchanges, traffic measurement service providers, marketing analytics service providers, and other third-party service providers (collectively, “Advertising Service Providers”). Advertising Service Providers perform services such as facilitating targeting of advertisements and measuring and analyzing advertising effectiveness on the Service (collectively, all such services, “Targeting Services”). Targeting Services help us display Behavioral Advertising, prevent you from seeing repeated ads, and enable us to research the effectiveness of ads.
Information We Receive From Other Sources
We receive information about you from other Service users, from third-party services and from our business and channel partners.
Other Users of the Services
Other users of our Services may provide information about you when they submit content through the Services. We receive your email address from other Service users when they provide it in the I.T.FirstAid Manager in case they are creating your account in their organization.
We work with a global network of partners who provide consulting, implementation, training and other services around our products. Some of these partners also help us to market and promote our products, generate leads for us, and resell our products. We receive information from these partners, such as billing information, billing and technical contact information, company name, what I.T.FirstAid products you have purchased or may be interested in, evaluation information you have provided, what events you have attended, and what country you are in.
We receive information about you and your activities on and off the Services from third-party partners, such as advertising and market research partners who provide us with information about your interest in and engagement with, our Services and online advertisements.
How we use Personal Information
1. To provide the Services to you
We acquire, hold, use and process information about you to provide the Services to you, to communicate with you about the Services including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services.
2. To communicate with you about the Services
We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We also provide tailored communications based on your activity and interactions with us. For example, certain actions you take in the Services may automatically trigger a feature or third-party app suggestion within the Services that would make that task easier. We also send you communications as you onboard to a particular Service to help you become more proficient in using that Service. These communications are part of the Services and in most cases you cannot opt out of them. If an option is available, you will it within the communication itself or in your account settings.
3. To market, promote and drive engagement with the Services
We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying I.T.FirstAid ads on other companies’ websites and applications, as well as on platforms like Facebook and Google. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new product offers, promotions and contests. You can control whether you receive these communications.
Research and Development
We may use Personal Information to create information that we may use alone or in the aggregate with information obtained from other sources, in order to help us to optimally deliver our existing products and Services or develop new products and Services. From time to time, I.T.FirstAid may perform research (online and offline) via surveys. We may engage third party service providers to conduct such surveys on our behalf. All survey responses are voluntary, and the information collected will be used for research and reporting purposes to help us better serve Individuals by learning more about their needs and the quality of the products and services we provide. The survey responses may be utilized to determine the effectiveness of our Services, various types of communications, advertising campaigns, and/or promotional activities. If an Individual participates in a survey, the information given will be used along with that of other study participants. We may share anonymous Individual and aggregate data for research and analysis purposes.
We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.
For Safety and Security
We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With Your Consent
We use information about you, where you have given us consent to do so, for a specific purposes not listed above.
Who we Share Personal Information With: Sharing with other Service Users
1. Managed Accounts and Administrators
If you register or access the Services using an email address with a domain that is owned by your employer or organization, and such organization wishes to establish an account or site, certain information about you including your name, contact info, content and past use of your account may become accessible to that organization’s administrator and other Service users sharing the same domain. If you are an administrator for a particular site or group of users within the Services, we may share your contact information with current or past Service users, for the purpose of facilitating Service-related requests.
2. Sharing with Third Parties
We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services.
3. Service Providers
We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information. Service providers that we use are listed here.
4. I.T.FirstAid Partners
We work with third parties who provide consulting, sales, and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations. We may also share information with these third parties where you have agreed to that sharing.
5. Third Party Apps
6. Social Media Widgets
The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one.
7. Third-Party Widgets
Compliance with Enforcement Requests and Applicable Laws: Enforcement of Our Rights
In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect I.T.FirstAid, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
Sharing with Affiliated Companies
To ensure non-disclosure, all recovered data stored on our encrypted servers. When you receive the recovered data, any copies of the data that were made during the recovery process are destroyed. This is done after you have verified the receipt of your data.
The client authorizes I.T.FirstAid or its agents to conduct an evaluation of the media sent to determine the nature of the damage and provide an estimate of the data recovery cost and turnaround. The evaluation is set at a standard cost. No work beyond this evaluation will be charged without explicit client approval. The client authorizes I.T.FirstAid, its employees, independent contractors, and agents, to receive and transport this media/equipment/data to, from and between their facilities. The client hereby represents warrants and affirms that he, she, or it is the owner or the authorized representative of the owner of the property and all of the information and data stored on the said property. By asking I.T.FirstAid to enter into this agreement with you, as the client, you declare that the foregoing representations are true and correct. You agree to indemnify I.T.FirstAid for any claims against I.T.FirstAid related to this data recovery.
2. Failure to claim property
Any property left with I.T.FirstAid unclaimed for 30 days, will be disposed or recycled at which time, I.T.FirstAid shall have no liability to the client or any third party.
3. Limited Liability
I.T.FirstAid shall not be liable as a result of this agreement or the performance of any data recovery services or evaluation of the possibility of providing data recovery services, for any claims regarding the physical functioning of equipment OR media or the condition or existence of data on storage media supplied before, during or after service.
THE CLIENT UNDERSTANDS THAT DATA RECOVERY CANNOT BE GUARANTEED.
IN NO EVENT WILL I.T.FirstAid OR ANY CONTRACTOR, EMPLOYEE, OR AGENT OF I.T.FirstAid BE LIABLE FOR ANY LOSS OF DATA OR LOSS OF REVENUE OR PROFITS OR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, CAUSED, IN CONNECTION WITH THIS AGREEMENT OR ANY SERVICE PROVIDED BY I.T.FirstAid OR ITS AGENTS, CONTRACTORS, OR EMPLOYEES –
I.T.FirstAid ’s liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.
3.1. Client and I.T.FirstAid agree that the sole responsibility and remedy for unsatisfactory work or data shall be, at I.T.FirstAid ’s option, either (a) additional attempts by I.T.FirstAid to recover satisfactory data or (b) a refund of the amount paid over and above the evaluation stage by the client. The parties acknowledge that the price of I.T.FirstAid’s data recovery services would be much greater if I.T.FirstAid undertook more extensive liability or promised additional remedies.
Client is aware of the inherent risks of injury and property damage involved in data recovery, including without limitation, risks due to destruction or damage to the media or data and inability to recover data, or inaccurate or incomplete data recovery, including those that may result from the negligence of I.T.FirstAid, and assumes any and all known risks of injury and property damage that may result.
All data recovered will be kept for a period of 30 days after successful delivery to the customer. If communicated between I.T.FirstAid and its customer this period may be pre-empted and data will be removed on delivery. No charge will be made in the destruction of data. Data will be destroyed and thereafter no further records will be kept.
I.T.FirstAid agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client equipment to any third parties except to employees, independent contractors, lawyers, or agents of I.T.FirstAid subject to confidentiality agreements or as required by law.
Payment is due in full excluding evaluation period upon completion of successful recovery, prior to of data (whether shipped, picked up or downloaded), unless by special previous arrangement.
Successful data recovery is defined as recovery of data that was not accessible or visible under the client’s computer operating system. The client agrees to pay for data recovery even if I.T.FirstAid has only partially recovered the data.
We accept VISA, MasterCard, Bank Transfer and Cash. American Express is not accepted.
I.T.FirstAid makes no warranty, express or implied, and I.T.FirstAid disclaims any warranty of any kind, for the services being provided or discussed herein.
We use data hosting service providers in Canada to host the information we collect, and we use technical measures to secure your data.
The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.
How Long we Keep Your Information
How long we keep what we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
We can delete your account if it remains inactive (i.e. not accessed) for 1 year or longer.
We will retain your information as long as your account is active, as necessary to provide you with the Services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect I.T.FirstAid legal rights.
If the Services are made available to you through an organization (e.g., your employer), we retain your information as long as required by the administrator of your account.
If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your I.T.FirstAid account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
The Choices We Offer
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations:
1. Your Choices
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests. You can exercise some of the choices by logging into the Services and using settings available within the Services or your account. Where the Services are administered for you by an administrator (see “Notice to End Users” below), you may need to contact your administrator to assist with your requests first. For all other requests, you may contact us as provided in the Contact Us section below to request assistance.
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. Where you have asked us to share data with third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
2. Access and Update Your Information
Our Services give you the ability to access and update certain information about you from within the Service. For example, you can access your profile information from your account. You can update your profile information within your profile settings and modify content that contains information about you using the editing tools associated with that content.
3. Deactivate Your Account
4. Delete Your Information
Our Services give you the ability to delete certain information about you from within the Service. For example, you can remove content that contains information about you using editing tools associated with that content, and you can remove certain profile information within your profile settings. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
5. Request That We Stop Using Your Information
In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable). If you object to information about you being shared with a third-party app, please disable the app or contact your administrator to do so.
6. Opt Out of Communications
You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt out of receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings.
7. Web Browser Controls
You can prevent the use of certain Tracking Tools, such as cookies, on a device-by-device basis using the controls in your web browser. These controls can be found in the Tools > Internet Options (or similar) menu for your browser, or as otherwise directed by your browser’s support feature. Through your web browser, you may be able to:
• Delete existing Tracking Tools
• Disable future Tracking Tools
• Set your browser to provide you with a warning each time a cookie or certain other Tracking Tools are being set
8. Send “Do Not Track” Signals
Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our Services do not currently respond to browser DNT signals. You can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving marketing from us as described above.
How we Transfer Information We Collect Internationally
We collect information globally and primarily store that information in the Canada. We transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Services. Whenever we transfer your information, we take steps to protect it.
International Transfers to Third Parties
Managing Privacy Under Organization
Many of our products are intended for use by organizations. Where the Services are made available to you through an organization, that organization is the administrator of the Services and is responsible for the accounts and/or Service sites over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization’s policies. We are not responsible for the privacy or security practices of an administrator’s organization, which may be different than this policy.
Administrators are able to:
• reset your account password;
• change the email address associated with your account;
• restrict, suspend or terminate your access to the Services;
• access information in and about your account;
• access or retain information stored as part of your account.
Please contact your organization or refer to your administrator’s organizational policies for more information.
Links To Other Sites
Data Protection Officer
Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from Child(ren) under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. While we are not obligated to police our Services for such activity, if we become aware that we have collected Personal Information from a Child under age 13 without verification of parental consent, we will take the correct steps to remove that information from our servers within 24 hours.